MakingBetter

Skills and Strategies to Engage, Change and Grow Others

Learning Analytics

Question-storming

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“Question-storming” is an exercise I tapped into back in the very early xAPI days. I hit a wall; one I suspect most of y’all come up against when you’re ready to start doing something meaningful with xAPI. I struggled to articulate questions that felt like it made xAPI worth doing, and I would get discouraged about it.

A headshot of Aaron sporting a thick "fu-manchu" mustache.
Speaking of question-able choices, what about my mustache circa 2016?

When I look at what analytics solutions do (not data visualization tools – I’m talking web analytics), the analytics are geared towards defined funnels and targeted actions that map to KPIs. That’s a little too simplistic for what I plan to infer from the datasets y’all and I will build, together, with xAPI.

xAPI can provide feedback that is more attuned to how people think and relate information. It requires a different perspective on what questions are important to answer with data than how analytics work most everywhere else in technology. It’s no wonder to feel frustrated at the start to design, engineer or architect beyond replicating patterns established in eLearning or video.

Waxing Philosophical

All the learning environments we create online, all the social media we use, the apps we build, the laptop or tablet or phone you’re reading this on… it’s all built on a system that, at its very metaphorical base, is one of files and folders. One might think of hard drives as file cabinets, etc.… nice, neat and tidy. There are rights to knowing things in a folder vs only knowing about a specific file. There are ways to reference information precisely. This is important and useful stuff for referencing things technically.

The thing is that everything I read and learned and ultimately synthesized through my master’s program at University of Wisconsin informs me that humans organize information related to people, to places, to shared experiences. These relationships are not limited to strict hierarchies, like file and folder structures, as much of our technologies are. A hypothesis I have is that after two decades of constant online living, we as people get hyperfocused on the box we’re in, when we need to be looking through all the things that are outside our box we can play with.

Constants like time, for example, exist beyond the limits of your, and my, creativity (or lack of it). It’s a handy place to start question-storming because time is a concept that everyone involved with making, or taking meaning from the data can understand similarly.

Prioritize Research

At Elsevier, my product’s manager, Lauren, fleshed out a quarterly OKR that puts applied research and development as a focus for our team’s work. Each quarter, we decided, we’ll come up with a question to answer with our data set that we don’t quite know how to answer. A chance for us to improve our capacity and capability for learning analytics, as a cross-functioning product team that includes software and quality engineers, product managers, UX designers, commercial folks, content folks, users in multiple roles.

It’s the investment in drinking our homebrew that excites me most. We are all new at doing this. We get smarter about learning analytics when we establish trust among everyone who depends on the same set of data, regardless of why it may be important for different reasons to different people.

Yes, I’m talking ‘bout Praxis.

Question-storming “How Long Does It Take…?”

So, with time as our ally, Team Apollo at Elsevier began question-storming “How long does it take to get through an activity?”

Seems like a really simple question, right? Give it a few seconds to get your own doubts going. Turn those into questions.

  • Did he mean “learning activity” or, like, a survey?
  • What does it mean to “get through” an activity, specifically?
    • All the way to the last frame of linear content?
    • Do you need to have seen all the content?
    • Must you have passed in order to be considered complete?

Now… reframe the main question to reflect all the permutations of these bulleted conditions on how to interpret it. That is the question-storming.

Next post, I’ll highlight what we produced to answer our research question(s), what statements we used… I’ll go full nerd. I might get into how the results set a research agenda for the year. Meanwhile, in the comments, maybe share your takes:

For now, what are other ways to interpret “How long does it take to get through an activity?”

Talking ‘Bout Praxis

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I mean, eventually, we are talking about practice; today, though…

Today, I begin sharing my praxis around learning analytics. That praxis includes designing and engineering feedback loops with xAPI.

2020 sucked, but there were silver linings. Commuting to the office came to a halt, and so did about four hours worth of transition activities between home and office suddenly appear every day. Add to that meetings that people just stopped happening. Consulting Elsevier where I manage their Learning Analytics strategy, the planning and architecture in 2019 executed in 2020.

Customers were using a product and content based on things I actually had some hand in. I spent 2020 preparing what happens to take an MVP and deliver all the value envisioned for it.

Praxis?

I can write diatribes about learning under lockdown. This year, I’ll do some heavy lifting this year to support the role praxis has in creating feedback loops. Praxis accelerates professional practice by encouraging constructive discourse around the mechanics, theory and criticism of how professionals perform their practice. Megan and I encouraged such praxis around learning analytics with xAPI Quarterly and xAPI Camps

Since 2017, as I learned how Elsevier works from the inside, I figured out how to jettison some dependencies on legacy, siloed structures. In that same timespan, xAPI Profiles matured, as did xAPI.

I’ve shifted from the theoretical—specification creation—to the practical. With the work I’ve done for countless organizations in modernizing learning architecture, Elsevier is the first place I’ve worked where I’ve been able to see projects through to their fruition. Because of the lockdown, my life slowed down enough to reflect, to evaluate, to process and learn and, ya know, do things differently.

Thanks to standard tuition reimbursement for professional development at Elsevier, I finished 36 weeks of coursework for my Lean/Six Sigma Black Belt certification from Villanova in May 2020. Those extra four hours a day really came in handy for that effort, let. me. tell. you. I acquainted myself with the statistics practices I learned through my Math Education minor. Now, with actual business priorities associated with them, I had needed context to understand the real power behind this math I knew for years—the theory and the practice—to put that knowledge to use.

We’re talking about praxis.

It’s probably important to consider some inherent conceits in my practice. I tend to think of the work I do needing to hold up for 100 years and, still, be re-composable. Not necessarily because my work is so good… so much as digital works using xAPI just might be in use that long. Think of how enduring SCORM is as a technology. Look up the oldest eLearning you have in your LMS. Consider the 47 BILLION dollars spent internationally last year on learning technology upgrades, around the globe. NOW consider how much money will be spent every year on NEW learning technologies (that are increasingly going to be based in xAPI because…. reasons…). And think of how much harder it will be for the next evolution in technology to supplant all this new infrastructure.

I can’t deliver anything related to xAPI that isn’t built to endure. Learning tools should fundamentally behave flexibly, nimbly, as if it was designed and engineered for professionals like us to be so easy to keep working with. I know I’ve done quality work when the workflows that engineers and authors and administrators and learners deal with around learning technologies is more fluid, clears the obstacles to have a rich and rewarding learning experience. My passions and expectations around quality in practices of learning technology may not be entirely rational on their surface, and I can acknowledge that much 😉

Anyway, a result of such passions is that I was very happy to have had the opportunity to collaborate on some papers. Kirsty Kitto of UT-Sydney introduced me to John Whitmer of Schmidt Futures Foundation and through several online chats over 2020, I we wrote a position paper for the Society of Learning Analytics Research on Creating Data for Learning Analytics Ecosystems. Through those online chats, John particularly got me thinking a lot more clearly about the telemetry of learning data as a bit distinct from the analytics. Telemetry is about the engineering of the data — how it’s structured, where it goes, how do you get it out into a report.

Currently, practice is usually limited to what can be analyzed based only by collecting and counting things in data produced by learning content. Hint: that’s just how you collect metrics.

It’s the ways you start to operate and make decisions, even as simple as what data or decision is made and when, that start leading down the road to a learning analytics strategy. When that telemetry can be governed in ways that align in one place with the business/learning/analytics strategy (eg. xAPI Profiles), we can scale this work. With scale and impact in mind, after the election in November, John approached Megan and I with an opportunity to contribute a policy paper for the incoming Administration. Reflecting our thoughts around the potential to rapidly scale the production, collection and analysis of educational data based on the potential in the xAPI Profile Server, the Day One Project published our position on Improving Learning through Data Standards for Educational Technologies.

Wanna talk about praxis too?

xAPI Profiles standardization runs through IEEE, led by yours truly. We meet on the fourth Tuesday of every month, 3:30 Eastern. With a team that includes Will Hoyt of Yet Analytics as vice/co-chair, we’re going to have agenda and action items (homework) for participants with a wide range of technical insight/ability. If you’re new to xAPI Profiles but you know you’re going to need to put them to work, this is a good time to jump on-board as we’re going to really start the work in March 2021 with the idea that we’ll wrap standardization by March 2023. Already, there are multiple efforts that will run concurrently.

IEEE 9274.2.1 identifies the JSON-LD xAPI Profile standard. The manual one needs to implement a data strategy implied by a JSON-LD document must be understood by, well, people. Not just academics or engineers, but like… anyone… that would have to actually have to make decisions based on a standard, knowing it kinda has to work more like how USB or lightbulbs work as standards than, say… well, SCORM. As a result, there will be a 9274.2.2 activity starting very soon to figure out what all has to go in that documentation.

If you want to work with xAPI in a way that’s easy enough just by “reading the instructions,” Get involved. Contact me to get notified and reminded for these (will-be) monthly discussions. 🙂

Next post? Maybe it’s time to look at a little bit of question-storming that’s going to result in some learning analytics strategy.

Metrics in Learning Analytics

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Before life in the United States was rudely interrupted (to put it extremely mildly) last week, I teased the concept of metrics in learning analytics. Where dimensions frame a problem space, metrics are (literally) the things I look at to model the problem space. In other words, metrics are how I make sense of an analysis.

let’s learn about metrics in learning analytics!

Problem Spaces need a model that describes the space (dimensions) that enable me to make sense of it, or “perform an analysis.”

More than counting.

My analysis is always going to be defined by my metrics. Often, I need to count or tally things, but COUNTS ARE NOT ANALYSIS. In presentations, I often talk about how an xAPI statement is an observation. I explicitly associate that a given metric will likely have an xAPI statement to support an observation (observations = metrics = xAPI statements).

Here’s an example of how I generally approach learning and job-task analysis (relating the learning to doing). While these dimensions of the learner, the learning activity, and the learning experience might make sense to a learning professional, it’s important to remember that these dimensions aren’t (and shouldn’t be) the only way to do learning analytics. I’m expressing a complex enough model that if 80% of readers copy and paste without more forethought, it hopefully will point them in better directions than they were going before reading (the whole “making better” thing).

“All models are wrong, but some are useful.”

Anyone putting together an learning analytics strategy is arbitrarily framing a box, more or less, in which learning happens. Only through the pinholes of such a theoretical box can learning be observed. Then, only by putting those observations together can an analysis be performed.

simple model of learning analytics dimensions: Learner by learning activity by learning experience
Pinholes in a theoretical closed box

So what should those pinholes be? This seems like a pretty straightforward question. Working with stakeholders to define metrics in learning analytics requires patience, planning and practice. I’ll share methods for getting to these metrics in the coming weeks.

Barring further interruptions, tomorrow I’ll review MakingBetter’s work over the past year. On Friday, expect some catch-up on what I have been up to, with Elsevier, ADL and IEEE. Lots. To. Share.

Dimensions in Learning Analytics

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Dimensions, in learning analytics, are the ways we describe the (theoretical) space in which we’ll analyze… learning. I think of a given xAPI Profile as the technical instructions I want tools, systems and services to calibrate on for the way I need to make sense of the data. Yesterday, I shared a demo given of the forthcoming ADL xAPI Profile Server. Today, I step back to share a mental picture of how learning analytics can be framed.

In 2019, I collaborated with Judy Katz on some ideas for visualizing learning analytics strategy for the xAPI Camp @ Learning Solutions 2019. Judy and I each had our takes at the time on how we might frame the “space,” but with almost two years to reflect and multiple opportunities to put those ideas into practice, it’s abundantly clear how we each labeled the dimensions was less important than how we organized and measured similarly.

Dimensions

A simple way to think about learning analytics is that when we want to analyze learning, we look for information about:

simple model of learning analytics dimensions: Learner by learning activity by learning experience
A rather simple model of the dimensions of learning analytics.
  • The Learner,
  • The Learning Activity, and
  • The Learning Experience

… and all of these analyzed over Time as a constant means of comparison.

Dimensions tend to stay affixed, once set. The trajectories along which we measure things likely will remain the same. Much investment of time and human capital is built on this framing, so before anyone codes anything, this model should be treated as something that can be revised, even tossed out, in favor of something better. The investment of time and effort in planning is minimal, no matter how long the process takes, compared to the costs of implementing the wrong learning analytics strategy.

Metrics

Along each of these dimensions, I’d identify metrics. Metrics help to understand the dimension of learning I’m analyzing. For example, I might break a Learner dimension down into the type of Learner, or user, anticipated by the learning experience. If I’m developing a learning solution for practicing nurses, the “Learner” likely includes the “nurse” but may also include other roles, like a Nurse Preceptor or a Nurse Educator. A dimension like “Learner” should account for every type of participant.

Tomorrow, I’ll start diving into the ways I might break down those metrics more thoughtfully, related to the Learning Activity vs. the Learning Experience.

xAPI-Camp-Learning-Solutions-2019-Learning-Analytics-StrategyDownload

Level Up Learning Data with xAPI in 2021

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You’re likely going to be reading up seriously on how to work with learning data sometime in 2021. This will be true regardless of whether you work in online K-12, Higher Education or professional training — anywhere in the world. If you will “own” xAPI know-how on your team (or maybe for the whole organization), I want to help you.

Megan and I have certainly been in your shoes.

So, I made a resolution for 2021 – I’m going to try and blog daily again like I did maybe 15 years ago about Flash For eLearning. It’s time for us all to level our data game up.

First, let’s start with this webinar (above), where I recently demonstrated a new tool coming in Q2 from ADL, the xAPI Profile Server we produced for ADL with our friends from Veracity. In the video, I explain what this is, what problems it’s going to help with and how you’ll likely put it to work. Spoiler: it’s a tool to help you author and serve xAPI Profiles, doing a lot of the heavy lifting of complex rules thingies for you.

Next, I’ll blog about how to frame a problem space to apply learning analytics with dimensions.

xAPI Camp Preview: dominKnow ONE

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On March 26, 2019, I’m gathering best examples of the tools that enable, and the professionals who define xAPI’s best practices at xAPI Camp (number 14!) hosted by the eLearning Guild at the Learning Solutions conference in Orlando, FL. In the run-up to the event, I’m highlighting these industry colleagues, and why I think they’re enabling and defining best practices. Today’s post focuses on what dominKnow is doing for savvy instructional designers with their ONE platform, with different authoring modes for different types of content authoring.

If you have some questions about the learner, the learning experience or the efficacy of the learning program, there’s some impressive flexibility in dominKnow ONE I want to point out.

About that Competency Dashboard in RISC…

In my last post, I shared a competency reporting dashboard in RISC’s VTA. RISC’s dashboard (like many useful dashboards) relies on specific, well-formed data. Two companies offer such flexibility to customize what and how you track learners engaging with their authoring tools: Trivantis and dominKnow.

For, seriously, a little extra effort, generating custom statements that conform with profiles or just follow best practices offers so many more valuable insights. In what’s been demonstrated previously, much of the workflow to track to competencies or learning objectives is even automated, meaning as a content author, you wouldn’t have to “code” so much as keep content organized… which you’d want to do anyway as just good instructional design. dominKnow ONE by default, and with no programming, provides a hierarchy and tracking of Course > Module > Learning Object, in which the “Learning Object” contains the content and interactions that, together, would support meeting a particular learning objective or competency. When a learner satisfies the requirements to complete the learning object, the dashboard will show that learner has met the competency requirement(s).

Taking it to the next level and optimizing an individual’s learning

You probably already know that xAPI allows us to track all sorts of information, including the aforementioned objectives/competencies. The data can be leveraged by content, though — a capability that many rapid authoring tools just don’t leverage. At next week’s xAPI Camp at Learning Solutions, dominKnow will demonstrate how you can track author-defined competencies in your content and then use the xAPI data you tracked to dynamically personalize the learner’s content. If a learner has already demonstrated/completed a given competency, why should they be forced to re-demonstrate it or an author need to create unique learning content for each user use case? Not only is it cool — it’s interoperable and dominKnow will demonstrate that while doing this requires instructional design skills, no coding skills are required.

Why is this good?

Out of the box, dominKnow is making it easy to organize content without locking you into this default way of organizing your content, leveraging that to personalize your learning, and enabling you to more easily tie it to your company’s objectives. That’s exactly the flexibility and ease I want to track and report out with xAPI. For most content I need to work with, the 1:1 Learning Object:Competency Objective relationship works, but if I have something more complex, I can take dominKnow ONE down the rabbit hole. As much of xAPI’s best practices require tinkering, the more flexible tools I have available to me, the more use I have for them.

xAPI Camp Preview: RISC VTA

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On March 26, 2019, I’m gathering some of the best tools that enable, and the professionals who define, xAPI’s best practices. This will happen at the upcoming xAPI Camp (number 14!) hosted by the eLearning Guild at the Learning Solutions conference in Orlando, FL. In the run-up to the event, I aim to highlight who’s going to be there, and why I think they’re enabling and defining best practices. Today’s post focuses on the outstanding capabilities RISC has built into its Virtual Training Assistant (VTA) learning management system that enable flexible training approaches, like spaced learning.

When Knowing Matters

A question I get asked regularly is “when is xAPI really worth doing?” and my answer is always something like “xAPI is worth doing when the stakes are high and the cost of failure is too heavy.” When it comes to safety and health — when lives are at stake — that’s when a deep analysis with xAPI is worth the effort. RISC’s VTA is geared for high-stakes compliance needs. If your workforce is on a gas or oil pipeline and you care that they can do the job and not hurt themselves or others in the process, then knowing the capabilities of a given worker and the team(s) they’re on matters.

My funk soul brother Duncan Welder goes into detail on how RISC approaches tracking competencies in VTA here. It’s worth the read and to see the dashboard in action, but I can tell a lot about what they’re doing in terms of how they’re using xAPI by what I see here.

Why is this good?

Checklists, Competency Assessments, Questions, Pass/Fail activities — these are different types of xAPI activities VTA is reporting on. Using xAPI to also detail incident reporting makes it possible to juxtapose the learning activities with real-world outcomes to demonstrate the correlations between learning performance and job performance. There is so much depth we can get into with this established, as RISC can continue to get more granular with the progress toward specific competencies and the incident trends over time.

That’s exactly what I want to track and report out with xAPI. From what I’ve seen in the market, there are some really good LRSs providing solid reporting on data when there’s no assumption about what’s actually in the data. RISC, however, has a history of designing reports that tells specific stories about specific learning activities, like their PDF Annotator and Message Board features. What RISC can report may not be for everyone, but if you want specific insights, there’s no other vendor on the market that’s able to give you these insights with this fidelity.

Andrew Downes, in his stunning blog series documenting just what exactly customers are tracking with Watershed, breaks down a high level categorization of learning analytics distinguishing the learner, the learning experience and the learning program. Downes cites that Wateshed customers learning analytics are about the learning program, and ery little attention is tracked by Watershed customers about the learning experience or the learners themselves. In that light, it’s even more impressive to me that RISC is tracking competencies in this way because performance-to-competency is a dimension that sheds light not just on the learning program but the learner and the learning experience, too.

How does this work with “spaced learning?”

When Duncan and Art Werkenthin present at xAPI Camp on March 26, they’re going to focus on spaced learning — the delivery of small, repetitive pieces of learning content with breaks between the learner’s sessions with the content. It’s a researched approach to learning content delivery that is particularly effective for long-term retention. There are a lot of technical things RISC is doing with xAPI (like relying on cmi5 for reliably handling the launch of xAPI-enabled learning content). VTA’s support for cmi5 reduces the variability of the learning experience and technically enables a spaced learning approach (among enabling lots of other learning experiences). The reality is that RISC’s implementation of cmi5 makes a lot of things possible where we need to know who the learner is, and we want to track learning activity to an LMS.

And, with RISC able to track a spaced learning experience, they can look at the data on the content delivered over time, against the performance outcomes (like incidents reported) and optimize the spacing relative to the type of content, the subject of the content, the complexity of the job performance, etc. VTA clearly gives you all the tools you need to do this. All you need is content that uses xAPI in specific ways to populate these reports with data that is formatted to deliver insights. After all, I’m highlighting what RISC can report, but that requires data that is useful and usable to populate these reports with appropriately formatted data.

For that, I can’t wait to share my next blog post on what DominKnow is doing that enables what RISC (and other tools) can report on.

Interested in xAPI visualizations but can’t make xAPI Camp?  Duncan and Art have a session Wednesday, March 27th at Learning Solutions on getting measurable results with xAPI titled Design with the End In Mind.

Drink freely and Chat xAPI at LAK

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I’m very excited to be at LAK next week. So excited that I’m arranging (free) drinks Tuesday at 5:30! You can find us at Malone’s Social Lounge and Taphouse. See that? Social is built right into the name, can’t help but chat xAPI with friends there. It’s just a 2 minute walk from the conference (evidence below.)

Details

What

Drink freely with xAPI friends

When

Tuesday March 14th 5:30-6:30

Where

Malone’s
525 Seymour Street, Vancouver, BC.
On the corner of Seymour and Pender

Who

You. And anyone you want to bring along.